eSIM Missing From Device Settings
What to do when installation appears to succeed but no plan shows up on the device.
eSIM Missing From Device Settings
If your order is confirmed but no Simsima plan appears in your device settings, the profile was most likely never fully downloaded.
First, Check for the ICCID
Compare what you see with the ICCID in your confirmation email — a 20-digit number starting with 89.
If the ICCID is there, the eSIM is installed and only the line is off. Turn it on: Settings > Cellular > your Simsima plan > Turn On This Line, then enable Data Roaming and select it for Cellular Data.
If the ICCID is not there, installation did not complete.
Install Again
Open your confirmation email and run the installation once more, on a stable connection with any VPN turned off. If the QR code fails, use the manual method with the SM-DP+ address and activation code.
If Installation Refuses
An error such as "This code is no longer valid" during a fresh install usually means the profile was consumed by an earlier failed attempt. Send us your order number and we will check its status.
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