Troubleshooting
Fix connection issues and manage your eSIM
- No data connectionSteps to resolve connectivity issues with your eSIM.
- Slow data speedCommon causes of slow speeds and how to improve performance.
- Enable data roamingHow to enable data roaming on your device — required for eSIM to work abroad.
- Reinstalling your eSIMWhy a removed eSIM cannot be reinstalled, and what to do instead.
- Managing multiple eSIMsTips for managing several eSIM profiles on one device.
- eSIM Stuck on "Activating"Why your iPhone shows Activating or Activation Failure, and why it usually resolves on arrival.
- Error: "Unable to Activate eSIM"What causes this iPhone error during installation and how to get past it.
- Error: "Cellular Plans From This Carrier Cannot Be Added"This iPhone error means the device is carrier-locked. Here is how to confirm it.
- Error: "Unable to Complete Cellular Plan Change"Four causes of this iPhone installation failure, from full eSIM storage to a weak connection.
- Error: "This Code Is No Longer Valid"Usually means the eSIM was already added, or the QR code was only partly read.
- PDP Authentication FailureThis error points at APN settings or an exhausted plan. Check both in this order.
- Is My Device Carrier-Locked?How to check for a network lock on iPhone and Android, and what to do about it.
- eSIM Connected to the Wrong NetworkHow to select a supported network manually when automatic selection picks badly.
- eSIM Missing From Device SettingsWhat to do when installation appears to succeed but no plan shows up on the device.
- eSIM or Top-up Not ReceivedWhere to find your eSIM when the confirmation email has not arrived.
- Connect to the Internet on Google PixelThe exact Pixel settings path to enable your eSIM, APN and roaming.
- eSIM Troubleshooting on iPadiPad-specific settings and the limits that catch people out.
- Using iMessage With Your eSIMiMessage works over data, but it usually needs resetting after installation.
- Samsung Galaxy S22: Cannot Delete an eSIMA known Samsung software bug, and the workarounds while you wait for an update.
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