eSIM or Top-Up Not Received
Where to find your eSIM when the confirmation email has not arrived.
eSIM or Top-Up Not Received
eSIMs are delivered within seconds of payment. If nothing arrived, it is almost always a delivery problem, not an order problem.
1. Check Your Account First
Sign in at simsima.io and open My eSIMs. Your eSIM and its QR code are always there, whether or not the email arrived. This is the fastest route.
2. Check Spam and Promotions
Search your mailbox for the sender address rather than browsing folders — confirmation emails routinely land in Promotions on Gmail.
3. Check the Address You Used
A typo in the email address at checkout sends the confirmation nowhere. The address used for the order is shown in your order history.
Top-Ups
A top-up adds data to an existing eSIM. Nothing new is installed and no new QR code is issued — the balance on your current eSIM increases. Check remaining data in My eSIMs rather than looking for a new profile.
Still Nothing?
Contact us with your order number, or the email address and approximate time of purchase if you do not have it. We can resend the eSIM details directly.
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