Troubleshooting
eSIM Troubleshooting on iPad
iPad-specific settings and the limits that catch people out.
eSIM Troubleshooting on iPad
iPad settings differ from iPhone, and two limits surprise people regularly.
Data only. iPad eSIMs carry data. There are no voice calls and no SMS, so a plan working correctly will still show no phone service.
Wi-Fi-only models have no eSIM. Only cellular iPad models support eSIM. Check Settings > General > About — if there is no Cellular Data section, the model cannot use an eSIM at all.
Check the Settings
1Settings > Cellular Data
2Select your Simsima plan
3Turn the line ON
4Enable Data Roaming
5Under Cellular Data, make sure the Simsima plan is the selected line
If There Is Still No Connection
1Airplane Mode on, wait 10 seconds, off
2Restart the iPad
3Settings > Cellular Data > your plan > Network Selection, turn off Automatic and pick a supported network
4Check the APN under Cellular Data Network if one is listed for your plan
Removing an eSIM From an iPad
Settings > Cellular Data > select the plan > Remove Cellular Plan. Only do this for expired eSIMs — a removed profile cannot be reinstalled.
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