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Refund Policy
Our refund policy and how to request one if needed.
Refund Policy
We want you to be satisfied with your purchase. Here is how refunds work at Simsima.
When Can I Get a Refund?
You are eligible for a full refund if:
The eSIM has not been installed — If you purchased a plan but have not yet downloaded or installed it
Technical failure on our side — If the eSIM profile cannot be installed due to a technical issue from Simsima and our support team cannot resolve it
Wrong plan delivered — If you received a different plan than what you ordered
When Is a Refund Not Available?
Refunds are generally not available if:
The eSIM has already been installed and activated (connected to a network)
The plan has been partially or fully used
You purchased the wrong plan by mistake and already installed it
Your device is not eSIM-compatible (please check compatibility before purchasing)
Your device is carrier-locked
How to Request a Refund
1Contact our support team through the contact page
2Provide your order number and email address
3Describe the reason for your refund request
4Our team will review your request and respond within 24-48 hours
Refund Processing
Card payments: Refunded to the original card within 5-10 business days
Pro Tip: Check Before You Buy
To avoid needing a refund:
Verify your device is eSIM-compatible and carrier-unlocked
Check that we cover your destination country
Review the plan details (data amount, validity, coverage)
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