eSIM Stuck on "Activating"
Why your iPhone shows Activating or Activation Failure, and why it usually resolves on arrival.
eSIM Stuck on "Activating"
If your iPhone shows Activating or Activation Failure after installing your Simsima eSIM, the profile is almost always installed correctly. Activation finishes when you arrive at your destination and the eSIM connects to a partner network for the first time.
Do not delete the eSIM. Most eSIMs can only be installed once. Deleting the profile means it cannot be reinstalled, and a replacement has to be issued.
Confirm the eSIM Is Actually Installed
If the ICCID is there, installation succeeded. The Activating label is cosmetic until the eSIM sees a supported network.
What to Do on Arrival
Before You Travel
Installing early is safe. Validity normally starts at first network connection in the coverage area, not at installation — check your plan page if you are unsure.
Still Stuck After Arrival?
Contact us with your order number, device model, iOS version, and a screenshot of Settings > Cellular.
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