Reinstalling your eSIM
Why a removed eSIM cannot be reinstalled, and what to do instead.
Reinstalling your eSIM
An eSIM can be installed only once. If you remove it from your phone, you cannot reinstall it yourself, even with the original Smart Link, QR code, or manual codes. If this has happened, contact our support team: we will look at your order and help.
Before you remove an eSIM
Removing is final — If the eSIM is not working, follow No data connection first. Most problems come from a setting, not from the eSIM.
Turn the line off instead — If you only want to stop using the eSIM for a while, turn its line off. You can turn it back on at any time.
Only remove expired or used-up eSIMs — Those are safe to delete to free up space.
How to turn an eSIM line off (reversible)
iPhone: Settings > Cellular > your Simsima plan > turn off Turn On This Line
Android: Settings > Network & Internet > SIMs > your Simsima profile > turn it off
Samsung: Settings > Connections > SIM manager > your Simsima eSIM > turn it off
How to remove an eSIM (final)
iPhone:
1Go to Settings > Cellular
2Tap on your Simsima plan
3Scroll down and tap Remove eSIM (or Delete eSIM)
4Confirm the removal
Android:
1Go to Settings > Network & Internet > SIMs
2Tap your Simsima profile
3Tap Delete or Remove
4Confirm
Samsung:
1Go to Settings > Connections > SIM manager
2Tap your Simsima eSIM
3Tap Remove
4Confirm
Changing phones
An eSIM cannot be moved to another phone. Keep using it on the phone where it is installed, or share its data with your new phone through a personal hotspot. See Can I move my eSIM to a new phone?
Removed it by mistake?
Contact our support team with your order number. We usually reply within 24 hours.
Still have questions?
Our team answers by chat or email, in your language.