I Bought the Wrong Plan
What can be done depends entirely on whether the eSIM has been activated.
I Bought the Wrong Plan
What is possible depends on one thing: whether the eSIM has been activated yet.
If it has not been activated yet, even if you have already installed it, contact us within 14 days of purchase: an eSIM that has not been activated can be refunded. See our refund policy.
If it has already been activated, the profile has been consumed. It cannot be returned to stock, and a refund is generally not possible. This is why it pays to check coverage and plan type before you install.
Before You Contact Us, Check Two Things
Coverage. A plan works only in its coverage area. An eSIM for France will not connect in Belgium. If your destination changed, you need a different plan — a regional plan covers several countries and is often the answer for multi-country trips.
Plan type. If the problem is that your plan carries no calls or texts, that is normal for data-only plans and does not require a new purchase — internet calling apps cover it.
Contacting Us
Send your order number, what you bought, and what you actually need. We will tell you plainly what is possible.
Still have questions?
Our team answers by chat or email, in your language.